I lost my username and/or password. How can I retrieve it?

If you have forgotten your username and/or password for the domain you registered, you can request it via email.

Log on to http://domains.dinsol.com, and click on the Member Login link in the Manage section. There is a "Forgot Your Password?" section, where you can enter your email address. We will email your username and password immediately.

IMPORTANT- Depending on your mail system, it may take some time to receive, usually no longer than 15 minutes. You must enter the email address you used at the time of registration. If you have forgotten the username and password, AND your email address is incorrect or out of date, you will have to provide the last 4 digits of the credit card used to register the name. Also provide the new, correct email address so that we can update your info and send your username and password.

If you have forgotten your username and password, AND your email address is incorrect or out of date, AND you cannot verify your credit card information, you will be asked to provide proof of ownership and identity. We will first need a written request to provide access to the domain. Accompany this request with a valid photo ID (passport, drivers license, etc.) If the domain is registered to a company, we will need the signatory page of the articles of incorporation for that company. All of this information is required for security reasons. If you cannot provide any or all of this information, you will not be able to get access to this domain. Please send all of this information to domains [at] dinsol.com in image format (.gif, .jpg, .pdf, .bmp) after scanning. Include your contact information (email and phone), so that we may verify the information's validity.

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