I got the transfer approval email, but when I clicked on the link, it came....
If your link returns a value of "invalid key" after you paste the approval code in, this is most likely a result of multiple emails being sent out. The latest version of your admin approval email makes all older versions obsolete, and any key off these old emails will not function properly. If you receive an invalid key warning, check for a later email in your inbox. If it's not there, contact support to have a newer one sent.
If the link you're clicking on for transfers returns this response- "Warning, your ID is invalid. Contact technical support", then the remedy is to have the entire link contained in the browser window.
Some email programs have a "page-wrap" feature that breaks our link into two parts, like this:
If you wish to verify and approve the transfer(s), visit the following link:
https://secure.onlineaccess.net/trans.php?
email=email@domain.com&key=ti&FID=&IYD=1&secID=
For conveniences' sake, let's break this down like this:
If you wish to verify and approve the transfer(s), visit the following link:
linkpart1
linkpart2
You will have to copy (CTRL + C) the first part of the link (which begins with "https:" and ends with "?" in the case above) and paste (CTRL + V) into the address bar your browser window. Do not hit GO or hit the Enter key yet. Return to the email and copy the second part of the link on the line below the first one (which begins with "email" and ends with "=" in the case above) and copy it into the address bar of your browser window, after the first part of the link you pasted there earlier.
In your browser window then, the address you need to go to is:
linkpart1linkpart2
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